Transcripts
How Help Buddy captures, stores, and presents ticket conversation history.
What Is a Transcript?
A transcript is a full record of everything that happened in a ticket channel: every message sent, every embed posted (welcome, close confirmation, staff notes), and all file attachments. Transcripts are generated automatically when a ticket is closed.
How Transcripts Are Generated
When a ticket closes, the bot reads the entire message history of the ticket channel and renders it into a styled HTML file that mirrors the look of Discord: dark background, user avatars, timestamps, embed cards, and attachment links. The file is self-contained and can be opened in any browser.
Transcript Delivery
| Destination | What Is Sent |
|---|---|
| Transcript Channel | An embed is posted containing the ticket number, type, opener, closing staff member, and a button linking to the dashboard viewer. |
| Dashboard | The full transcript is stored in the database and accessible from the Tickets tab indefinitely. |
Viewing Transcripts
Open the Tickets tab in the dashboard and find the closed ticket. Click View Transcript to open the full HTML viewer rendered in your browser — no file download required.
Manual Transcripts
Staff can generate a transcript at any point during an open ticket using the /ticket transcript command. This does not close the ticket. The transcript embed is posted to the transcript channel and linked in the dashboard, capturing the conversation up to that moment.
Timestamp Settings
Premium Feature
By default, transcript embeds include a timestamp in the footer. Disabling it removes the timestamp while keeping all other embed content intact.
Auto-Close Transcripts
Tickets closed automatically by the inactivity timer also generate transcripts using the same process. Auto-close transcripts always include a timestamp and cannot be configured separately.
Retention
Transcripts are stored for as long as your server remains active on Help Buddy. There is no automatic expiry. Individual transcripts can be deleted from the Tickets tab in the dashboard if needed.