Blacklist
Block specific users from opening new support tickets.
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Premium Feature
The Blacklist requires Premium or Custom tier.
Overview
The blacklist lets admins prevent specific users from opening new tickets. Blacklisted users who attempt to open a ticket receive a private error message. No ticket channel is created.
Commands
| Command | Description |
|---|---|
/blacklist add | Adds a user to the blacklist. Accepts an optional reason parameter. |
/blacklist remove | Removes a user from the blacklist. They can open tickets again immediately. |
/blacklist view | Lists all blacklisted users with reason, date added, and who added them. |
Example
/blacklist add user:@username reason:Repeated abuse of the support system✓
Tip
Always include a
reason. It appears in /blacklist view and in the dashboard, giving your team context when reviewing the list later.Managing the Blacklist in the Dashboard
The Blacklist tab in the dashboard shows the full list and allows admins to add or remove entries without using Discord commands. This is useful for reviewing the list in bulk or making changes when you are not in a Discord channel.
What Blacklisting Does Not Do
| Action | Affected by Blacklist? |
|---|---|
| Opening new tickets | Yes — blocked |
| Access to existing open tickets | No — not affected |
| Server membership | No — not affected |
| Discord permissions | No — not affected |
| Sending messages in other channels | No — not affected |
To remove a blacklisted user from an existing open ticket channel, use /ticket remove.