Blacklist
Block specific users from opening new support tickets.
Premium Feature
Overview
The blacklist lets your team prevent specific users from opening new tickets. Blacklisted users who attempt to open a ticket receive a private error message. No ticket channel is created.
Staff and admins can add someone to the blacklist. Only admins and the server owner can remove an entry.
Commands
| Command | Description |
|---|---|
/blacklist add | Adds a user to the blacklist. Accepts an optional reason and an optional duration. |
/blacklist remove | Removes a user from the blacklist. They can open tickets again immediately. |
/blacklist view | Lists all blacklisted users with reason, date added, and who added them. |
Example
/blacklist add user:@username reason:Repeated abuse of the support systemTemporary Blocks
The duration option offers presets from 10 minutes to 7 days, and accepts a custom value in the same format, such as 45m, 3h or 14d. Leave it blank to block the user permanently. Expired entries clear themselves automatically.
Tip
reason. It appears in /blacklist view and in the dashboard, giving your team context when reviewing the list later.Managing the Blacklist in the Dashboard
The Blacklist tab in the dashboard shows the full list without using Discord commands. Staff and admins can add an entry there, and admins can remove one. Set a duration with the number box and the units dropdown, or leave it blank to block the user permanently. This is useful for reviewing the list in bulk or making changes when you are not in a Discord channel.
What Blacklisting Does Not Do
| Action | Affected by Blacklist? |
|---|---|
| Opening new tickets | Yes - blocked |
| Access to existing open tickets | No - not affected |
| Server membership | No - not affected |
| Discord permissions | No - not affected |
| Sending messages in other channels | No - not affected |
To remove a blacklisted user from an existing open ticket channel, use /ticket remove.