Ticket Panels
Deploy interactive dropdown panels so users can open tickets without knowing any commands.
What Is a Panel?
A panel is a Discord embed posted by Help Buddy to a channel of your choosing. It contains a dropdown menu with an option for each ticket type you have configured. Users select a ticket type to open a ticket - no commands required.
Panel Configuration
Panels can be created from the Panels tab in the dashboard or with /panel create. Each panel has the following options:
| Option | Description |
|---|---|
| Channel | Where the panel embed will be posted |
| Title | The heading shown in the embed |
| Description | Supporting text displayed under the title (optional) |
| Color | The accent color of the embed border |
| Ticket Types | Which ticket types to include in this panel's dropdown menu |
Panel Options
Each option in the panel's dropdown menu corresponds to one ticket type. The option's label and emoji come from the ticket type's own configuration. You can include some or all of your ticket types on any given panel. A single server can have multiple panels deployed in different channels.
Keeping Panels Up to Date
Tip
To change the panel's title, description, or embed color, use /panel edit with the panel message ID, or update it from the Panels tab in the dashboard.
Multiple Panels
You can deploy multiple panels across different channels. This is useful for separating support topics by audience - for example, a panel in #billing-support for payment questions and a separate panel in #technical-support for bug reports.
Removing a Panel
Delete the panel message in Discord, or remove it from the Panels tab in the dashboard. Deleting a panel does not affect any currently open tickets.