Introduction
Welcome to the Help Buddy documentation. Everything you need to set up and manage a full-featured ticket system on your Discord server.
What is Help Buddy?
Help Buddy is a Discord bot built for community support teams. It provides a structured, trackable way for users to open support tickets, receive help from staff, and have conversations archived for future reference.
Whether you run a small gaming community or a large SaaS support server, Help Buddy scales with you through its tiered feature set.
Key Capabilities
| Feature | Description | Tier |
|---|---|---|
| Ticket Panels | Button-based panels users interact with directly in any channel | Free |
| Multiple Ticket Types | General Support, Billing, Bug Reports — fully customizable | Free |
| Private Channels | Automatic private channel per ticket, visible only to opener and staff | Free |
| HTML Transcripts | Full conversation transcripts saved and viewable in the dashboard | Free |
| Staff Commands | Claim, close, transfer, add/remove members, rename | Free |
| Snippets | Saved responses to speed up common replies | Premium |
| Priority & Notes | Priority levels and internal staff notes on tickets | Premium |
| Blacklist | Block disruptive users from opening new tickets | Premium |
| Auto-Close | Inactivity timer with configurable warning and grace periods | Premium |
| Custom Bot | Your own branded bot instance with custom name and avatar | Custom |
How the Docs Are Organized
The sidebar groups content into four sections:
- Overview — Introduction and initial setup
- Core Features — Everything available on the free tier and above
- Premium Features — Tools available on the Premium and Custom tiers
- Configuration — The web dashboard and plan details
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Tip
If you are setting up Help Buddy for the first time, start with Getting Started.