Introduction
Welcome to Help Buddy Documentation. This guide provides everything you need to know to set up and manage Help Buddy, the most advanced ticketing and support bot available on Discord!
What is Help Buddy?
Help Buddy is a Discord support bot built for you. Experience the freedom of managing support requests in the way needed for your server without the hard limits and rigid structure required by other support bots.
| Ticket Panels | Dropdown-menu panels users interact with directly in any channel to open a ticket |
| Ticket Types & Categories | Multiple customizable ticket types, each with its own label, color, and routing |
| Ticket Forms | Collect details up front with custom modal fields per ticket type |
| Private Channels | An automatic private channel per ticket, visible only to the opener and staff |
| Welcome Embeds | A configurable greeting posted when each ticket opens |
| Staff Commands | Claim, close, reopen, transfer, add/remove members, rename |
| HTML Transcripts | Full conversation transcripts, DM'd to the opener on close |
| Reopen Tickets | Reopen a closed ticket within a configurable window |
| Role Permissions | Control which roles can view and respond, per tier and category |
| Ticket Counters | Sequential per-type ticket numbering |
| Web Dashboard | Configure and manage everything from the browser |
| Snippets | Saved responses to speed up common replies |
| Ticket Priority | Flag tickets by urgency |
| Staff Notes | Internal notes on tickets, hidden from the opener |
| Blacklist | Block disruptive users from opening new tickets |
| Auto-Close & Auto-Delete | Inactivity timers with configurable warnings and grace periods |
| DM on Open | Notify the creator by DM when their ticket opens |
| Custom Embeds | Custom colors, thumbnail, and image on panel and welcome embeds |
| Live Chat | Read and reply to open tickets from the dashboard |
| Analytics | Ticket volume, response metrics, and deleted-ticket counts |
| Transcript Export | Bulk export transcripts as PDF, HTML, CSV, Word, or image |
| Staff CSAT | Collect satisfaction ratings after tickets close |
| Custom Bot | Your own branded bot with a custom name, avatar, and status |
| Unlimited Panels & Categories | No limits on panels or ticket types |
| Full Welcome Customization | Author, footer, thumbnail, image, and complete text control |
| SLA Timers | Response-time targets and breach alerts, layered per tier and category |
| Webhooks | Push real-time events to any external URL |
| API Access | Read and act on your tickets over HTTPS |
Whether you run a small gaming community or a large SaaS support server, Help Buddy scales with you through its tiered feature set.
How the Docs Are Organized
The sidebar groups content into five sections:
- Overview - Introduction and initial setup
- Core Features - Everything available on the free tier and above
- Premium Features - Tools available on the Premium and Custom tiers
- Configuration - The web dashboard and plan details
- Developers - Webhooks and API access
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Tip
If you are setting up Help Buddy for the first time, start with Getting Started.