Auto-Close
Automatically close tickets that have been inactive for a configurable period.
Premium Feature
How Auto-Close Works
Auto-close monitors open tickets for inactivity. When a ticket has received no new messages for a configured period, the bot warns the opener that the ticket will close soon. If the ticket remains inactive through the grace period, it is closed automatically.
Configuration
Auto-close is configured in the General Settings tab of the dashboard:
| Setting | Description |
|---|---|
| Inactivity Threshold | How long a ticket can go without a message before the warning is sent (e.g., 48 hours) |
| Grace Period | How long after the warning the ticket stays open before closing (e.g., 24 hours) |
| Warning Message | The text the bot posts in the ticket channel when the threshold is reached |
The Warning Message
When the inactivity threshold is reached, the bot posts a message in the ticket channel tagging the opener. The message explains that the ticket will close after the grace period if there is no response. Replying to the ticket resets the inactivity timer.
What Counts as Activity
| Action | Resets Timer? |
|---|---|
| Any user sending a message | Yes |
| Bot posting a message | Yes |
Slash command interactions (e.g., /ticket claim) | No |
Automatic Closure
If no message is sent during the grace period, the bot closes the ticket. The process is identical to a manual close: a transcript is generated, posted to the transcript channel, a log entry is created, and the ticket channel is deleted.
Disabling Auto-Close
Set the inactivity threshold to zero, or toggle auto-close off in the dashboard. Disabling it stops the timer for all currently open tickets on the server.
Auto-Close and Transcripts
Note