Closed Ticket Actions
What staff can do with a ticket after it is closed
The Closed Ticket Message
When a ticket is closed, the channel is locked to the opener and Help Buddy posts a Closed Ticket Actions message with buttons for managing it:
| Action | What It Does |
|---|---|
| View Transcript | Generates the full HTML transcript of the conversation |
| Reopen Ticket | Reopens the ticket and restores the opener's access |
| Delete Ticket | Removes the ticket channel and its record |
Reopening
Reopening is available for a configurable window after close. Administrators can set the reopen timeout, or disable reopening entirely, from the dashboard. When the window has passed, the Reopen button no longer works and the ticket must be handled fresh.
Deleting
Deleting removes the ticket channel from Discord. On Premium and Custom, the transcript is retained for export even after the channel is gone, so a deleted ticket can still be downloaded from the dashboard.
★
Premium Feature
Auto-Delete can schedule closed tickets for automatic removal after a set time, with a warning staff can cancel. See Auto-Close.