Tiers & Plans
An overview of the Free, Premium, and Custom tiers and what each includes.
Plan Comparison
| Feature | Free | Premium | Custom |
|---|---|---|---|
| Ticket types (unlimited) | Yes | Yes | Yes |
| Ticket panels | Yes | Yes | Yes |
| Staff commands (claim, close, add/remove, transfer, rename) | Yes | Yes | Yes |
| HTML transcripts | Yes | Yes | Yes |
| Transcript channel | Yes | Yes | Yes |
| Sequential ticket numbering | Yes | Yes | Yes |
| Snippets (saved responses) | No | Up to 25 | Higher limit |
| Ticket priority levels | No | Yes | Yes |
| Staff notes | No | Yes | Yes |
| Blacklist | No | Yes | Yes |
| Inactivity auto-close | No | Yes | Yes |
| Live Chat dashboard | No | No | Yes |
| Embed timestamp toggles | No | No | Yes |
| Dedicated bot instance | No | No | Yes |
| Custom bot name & avatar | No | No | Yes |
| Priority support | No | No | Yes |
Free Tier
The Free tier gives you a fully functional ticket system with no time limit. It is suitable for smaller servers or teams that need basic ticketing without advanced features.
Premium Tier
Premium is designed for active support teams that need productivity and management tools beyond basic ticketing. It adds snippets, priority, notes, blacklist, and auto-close.
Custom Tier
Custom is built for anyone needing the full support toolkit and the complete white label experience. It unlocks your own dedicated bot with its own name, avatar, and status, plus the Live Chat dashboard, SLA timers, webhooks and API access, and all remaining configuration options, and comes with priority support.
Upgrading
Upgrades can be managed from the account settings page on the Help Buddy website. New features are available immediately after upgrading. Downgrades take effect at the end of the current billing cycle.
Checking Your Current Tier
Note