We're here when
you need us
Have a question, a bug to report, or just want to say hello? Pick the channel that works best for you.
Discord Community
Jump into our support server for real-time help, feature requests, and updates from the team.
Join the serverEmail Support
For billing questions, account issues, or anything that needs a paper trail, email us directly.
Send an emailCommon questions
Quick answers so you don't have to wait.
How do I add Help Buddy to my server?
Sign in with Discord, then follow the onboarding flow in your dashboard to invite the bot and configure your first ticket panel.
Can I switch plans at any time?
Yes. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of your current billing period.
Do you offer refunds?
We offer a 7-day money-back guarantee on all paid plans. Email us within 7 days of your first payment to request one.
Average response time in our Discord: under 2 hours on weekdays.